Leadership is responsible for directing the daily operations of a quick service restaurant, ensuring compliance with company standards in all areas of operations, including production, preparation, customer relations, restaurant maintenance and repair, inventory management, team management, recruiting, financial accountability, ensuring the highest quality products and services are delivered to our customers and other duties as required. Leadership must be able to foster these qualities in the Chick-fil-A team: positive relationships, working independently while serving others, working with integrity and stewardship, and enthusiasm and personal excellence. Must have excellent communication skills and previous management experience.

Duties and Responsibilities: 

  • Oversee Shift Leads and Team Members in operations
  • Provide leadership support to the General Manager while including them in decisions that impact the business and customer experience.
  • Implementing decisions made by the General Manager and Owner/Operator
  • Coach and develop Team Members to consistently follow all Chick-fil-A processes and procedures.
  • Empower, encourage and provide feedback to team members on a daily basis
  • Ensure store is neat, clean and organized at all times
  • Ensure portions are correct and meet all weight and presentation expectations
  • Protect the customer experience by ensuring packaging, food presentation and quality is top level
  • Appropriately handle all customer issues and play a positive role in customer recovery
  • Perform discipline for actions that do not meet Chick-fil-A standards as well as violations of the Team Member Handbook
  • Regularly performs ROE’s and FSA’s and reports and logs findings
  • Runs team meetings and reports discussions to General Manager and Owner/Operator
  • Follows and ensures compliance in state and federal Labor Laws and Health Code standards and regulations
  • Ensure profitability by monitoring costs: food costs, paper costs and labor costs
  • Develops, designs and helps implement systems for cost savings, increasing labor productivity, speed and accuracy development, and training and team member development


  • Available to work 40 hours per week, with an available 5+ hours of overtime per week
  • Must be able to close (work until 10:30 pm) a minimum of two nights per week, one of which falls on a Friday or Saturday night
  • Understand and carry out the expectation of Chick-fil-A
  • Ability to count, work with and be accountable for large sums of cash
  • Comfortable lift up to 50 lbs
  • Stand on your feet for an entire shift (8 hours)
  • Ability to work in a fast paced environment while remaining calm
  • Must have the ability to hear and communicate with guests and their needs
  • Can work in a loud and crowded workplace comfortably
  • Work for an extended period of time (up to 5 hours) without a meal break
  • Ability to work in an environment where common allergens are used daily


  • Outstanding communication skills
  • Outgoing/friendly/patient
  • Track record of achievement in leadership
  • Desire for ongoing training/education
  • Ability to work in a team environment
  • Results-oriented
  • Ability to influence and motivate others
  • Detailed & keenly observant
  • Passion for procedural discipline
  • Ability to make decisions quickly
  • Proven history of consistently performing at a high level
  • Competency in area of responsibility
  • Embodies the Restaurant’s vision
  • 2nd Mile Service is second nature
  • Unquestionable integrity and represents Chick-fil-A
  • Lead the business to achieve labor/food cost targets and speed of service goals
  • Anticipates problems before they happen
  • Passion for operational excellence in everything you do
  • Responsible for money, food, labor, and training systems


  • Positive Work Environment
  • Closed Sundays
  • Competitive Pay

  • 401K Opportunity

  • Health Insurance

  • College Scholarships

  • Potential Student Loan Payoff

  • Paid Vacation Time

  • Meal Discount


This Chick-fil-A franchised Operator is an equal opportunity employer and considers all applicants without regard to race, color, religion, national origin, ancestry, citizenship, sex, pregnancy, age, physical or mental disability, genetic information, services in the uniformed services, or any other basis protected by federal, state, or local law.